ISO 10002 Customer Feedback System

FRİGO NEVNAK

ISO 10002 CUSTOMER FEEDBACK SYSTEM IMPLEMENTATION GUIDE

Print Date: 10.03.2022 Revision Date and Number: 28.07.2022/1

The concept of “Customer Focus”, which constitutes an important part of the Company Policies for Frigo Nevnak, is based on keeping the satisfaction of its customers at the forefront in all its activities.

Frigo Nevnak has added the ISO 10002 Customer Satisfaction Standard to its management system standards with the work carried out in order to provide reliable service.

The company's primary goal is to organize all kinds of feedback delivered to Frigo Nevnak in a more systematic, more reliable and instant response to customer demands, thus increasing customer satisfaction.

Feedbacks made to Frigo Nevnak and improvements made for these notifications are seen as a step towards perfection and with this understanding, Frigo Nevnak employees act without prejudice towards customers and their feedbacks at every stage from the beginning to the end of the process and complaints are handled fairly and impartially.

OUR VISION

As Frigo Nevnak; with our experience in the logistics sector, to offer our integrated logistics services in an innovative and professional manner with a customer-oriented and quality approach in service.

OUR MISSION

As Frigo Nevnak; to reach leadership in the Turkish logistics sector with our professional staff by constantly learning and developing.

OUR VALUES

Customer Focus

Continuous Learning and Development

Employee Satisfaction

Team Spirit

Respect for the Environment and Society

Reliability

Developing Collaborations

Taking Responsibility

Sustainability